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Client support
Log a ticket and get a reference number straight away. For anything urgent, also call or WhatsApp us.
Priority levels
- Critical: business stopped, e.g. no internet for the whole office, server down
- High: a team or key system affected, no workaround
- Normal: one user or device affected, or a workaround exists
- Low: requests, questions and planned changes
Urgent issue?
After logging the ticket, call +234 811 946 4317 or WhatsApp us with your reference number.
Before you log a ticket
- Restart the affected device, and the router if the internet is down
- Note any error message, or take a screenshot
- Check whether other people are affected too